General F.A.Q.'s
SEE ALSO: Membership FAQs Game FAQs
THANK YOU to those of you who actually read these FAQs and all the other notices that I put up on this site to help you! People like you really help balance the rest! :)
How do I contact Home Education Resources?
I sent a message to you but haven't heard back. Now what?
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ORDERING
How do I place an order?
Will I be able to print more than one copy?
Can I place an order over the phone or through the mail?
Can I order a print catalog?
I put items in my basket but now I cannot find them. What should I do?
What methods of payment does H.E.R. accept?
How do I know if my payment went through?
When will I receive my order?
Will I receive my order by mail?
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DOWNLOADING & OPENING FILES
How do I download files?
How do I get Adobe Acrobat Reader?
How long does it take to download product files?
Do I need any special equipment or software?
Do I have a certain amount of time in which I must
download the products I purchased?
Can I download products more than once?
Am I allowed to create backup copies of products?
I never received a download link or password. What should I do?
I was able to download the files, but I cannot open them. What should I do?
I get this message: "The viewer cannot encrypt the file." What should I do?
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OTHER QUESTIONS
Can I get a refund on my order?
What can I do and NOT do with the FREE materials?
I am in a library or on someone else's computer. How can I save files?
How long has Home Education Resources been in business?
Just who is behind H.E.R.?
What if I have other questions?
Contact Fran
(Owner, Home Education Resources)
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